State-of-the-art Operations Center enables us to resolve system issues proactively

Your systems will be continuously monitored by system engineers in an 80,000 sq ft facility with redundant power sources and internet bandwidth from six different providers. The software and technology that drives this monitoring service is hosted at co-location facilities in Fremont, CA (Hurricane Electric) and Pittsburgh, PA (Expedient Communications).

We rely on a database of more than 16,000 different error conditions and corresponding resolutions that serves as an early warning system and pattern detection engine.When the NOC software detects events from logs, performance counters, and registry values based on the database of such error conditions, it automaticcaly creates a ticket for the NOC engineer, who will then take action based on the corresponding resolution and escalation matrix.

Through processes like these, we are able to provide our clients a true proactive service that take care of issues before they turn into problems. In certain times, however, further actions may be necessary which fall out of the normal scope of service, in which case we will discuss the situation with our clients before we perform any 'extra-cost' services.