Designed to increase your staff's productivity by providing timely answers to their questions
While other managed services companies setting up their Help Desk service operations off-shore, we continue to provide our live Help Desk services right here in United States with our clients in mind.
Our Help Desk Service Team is comprised of experienced Level 2 techncians who can assist our clients either by phone or through remote control tools. The team is able to support a multitude of applications, as well as performing account reset and creation functions. The following is a sample list of what the team currently support:
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Desktop Operating Systems |
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Office Suites |
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MS Windows NT/2000/XP/Vista |
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MS Office 95/97/2000/XP/2003 + |
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Desktop Publishing |
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Graphics |
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Adobe Acrobat & Reader for PC |
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MS Frontpage |
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Adobe Photoshop for PC |
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MS Powerpoint 2000/XP/2003 + |
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MS Visio |
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e-Mail |
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Database |
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MS Outlook 2000/XP/2003 + |
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MS Access 2000/XP/2003 + |
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MS Outlook Express |
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MS SQL Backup & Restore |
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Domain |
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Browsers |
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User Account reset & creation |
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Internet Explorer 5.0 + |
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Network Share Rights creation |
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Anti-Virus Software |
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PC & Network |
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Trend Micro Office Scan |
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Network connectivity |
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McAfee Anti-Virus |
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General PC hardware diagnosis |
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Norton Anti-Virus |
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Printers, drivers |
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AVG Professional |
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ODBC & Database connectivity |
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Citrix Metaframe |
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Wireless |
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Wireless connectivity |
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PDA's - Palm and Window Mobile |
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Blackberry |
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MS ActiveSync |
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